2 Best Coffee Shops in Council Bluffs, Iowa

Description: The Dunkin' location has seen consistent issues with employee training and management, leading to frequent service failures and poor food quality. Customers have reported problems with drinks being served incorrectly or not made properly, often resulting in dissatisfied customers who feel their orders are mishandled. The atmosphere of the establishment lacks attention to detail, with visibly dirty equipment and a disregard for customer satisfaction.

Description: Despite some staff issues, the baristas and managers seem to be dedicated, with one manager, Ashley, particularly praised for turning things around. The atmosphere is generally welcoming, especially during busier times when staff work diligently to serve customers quickly. Despite occasional service hiccups, the café offers a clean and positive environment where loyal patrons consistently enjoy their beverages.